This Privacy Policy describes how Bensonhaus LLC, operating as BDS Truck, at 6251 S Dellron Dr, Murray - 84123-6956, United States (US), collects, uses, discloses and protects your personal information when you visit bdstruck.buzz or arrange a moving and hauling service with us. The site and its moving services are built and kept running by the developer BensonHaus, who is part of the Bensonhaus LLC team. Please read this policy carefully and keep a copy for your records.
Overview and Scope of This Policy
This Privacy Policy applies to information gathered across our public website www.bdstruck.buzz, through our contact email address echo@bdstruck.buzz, over the telephone at +12518663854, and through any written form, estimate request or agreement we exchange with you about moving and hauling services. The policy explains the choices you hold over your own data and the promises we make about how that data will be treated once we receive it.
Bensonhaus LLC is a moving and hauling company operating from Murray, Utah, in the United States. When we refer to the company, our team, we, us or our team within this policy, we mean Bensonhaus LLC and every crew member acting on our behalf. When we refer to you or the user, we mean any individual who browses the site, requests a quote, books a move, or otherwise shares personal information with us.
This policy does not govern the practices of other companies that may be linked from our website, nor does it apply to any third-party platforms you choose to reach us through where that platform maintains its own separate privacy rules. Where our policy differs from the rules of a linked partner, the rules of the relevant partner and the rules of this policy each apply to the portions of the interaction they govern.
Information We Collect
We collect personal data that you choose to share with us and limited technical data that is generated automatically when you visit our site. The personal information we may gather falls into the following broad categories.
Contact details often include your full name, a daytime telephone number, your email address and the postal address where a move would begin and end. When we need to prepare an accurate estimate we may also ask for the number of rooms, the approximate size of your load, whether you have a parking restriction at either location, and the date you hope to move so that we can check crew and truck availability.
Service details include descriptions of the items we are asked to haul, the presence of fragile or high-value goods, access constraints such as stairs, elevators and narrow doorways, and any notes you give us about timing or special handling. Payment and billing data is normally limited to what your chosen card processor requires, and we keep only a summary record of the transaction rather than full card numbers on file.
Technical data collected automatically may include your internet protocol address, the type and version of browser you use, your operating system, the pages you visit, the time you spend on each page, and the approximate general region implied by your web traffic. This technical data helps us understand which parts of the site are useful and keep the platform running reliably.
We do not knowingly collect sensitive categories of data such as race, religion, health records or biometric identifiers, and we ask that you do not send us such information in ordinary messages unless the law clearly requires you to do so for the service.
How We Collect Information
We gather information in a small number of direct and indirect ways. The most important source is you. When you telephone us, write an email, fill out an online estimate form or speak with a crew member in person, the details you volunteer become part of the record we use to help you.
We also collect limited information automatically as you use the website itself. Standard web servers log requests, and analytics tools may use small data files described below to understand general patterns of use. We do not buy lists of personal data from outside vendors, and we have no interest in assembling a profile of you beyond what is needed to quote, schedule and complete a move well.
When we are given information by a third party such as a landlord, a property manager or a relocation coordinator who arranges a move on your behalf, we treat it under the same standard of care as if you had provided it directly, and we align any resulting service with the preferences those authorized channels communicate to us.
Use of Information
Information you share is put to concrete, practical purposes. We use your contact details to prepare an accurate estimate, to confirm crew and truck availability, to coordinate a move date and to reach you with clarifications, updates or changes that affect the day of your move.
Service details and notes help us plan the right truck size, bring the correct padding and cartons, assign the appropriate number of crew members, and anticipate access challenges at either end of the route. Without this information we cannot give you an honest quote or run a move our team can be proud of.
We use technical and analytics data to keep the website secure, to notice and fix faults, and to understand which sections of our site visitors find genuinely useful so we can improve the experience. We may also use a non-identifying summary of activity in our internal reporting to gauge how well the site serves the public.
Where we have your agreement, we may send a short note about seasonal availability or large discounts, but we keep such marketing messages rare and always include a clear way to stop them. Routine operational messages about scheduling or service are not marketing and will continue regardless of your marketing preferences.
Legal Bases for Processing
Where privacy law requires us to identify a lawful basis for processing your information, we rely on the following grounds depending on the situation.
First, we process information that is necessary to perform a contract with you. Preparing a quote, confirming a booking, dispatching a crew and completing a move are all steps taken to deliver the service you requested, and each relies on the details you provided for that purpose.
Second, we process some information on the grounds of legitimate interest. Promoting the standing and reliability of our moving business, keeping our records accurate, resolving a dispute and protecting the safety of our team and your belongings are all legitimate interests that support careful, limited processing that does not override your own rights.
Third, where we process information that is not strictly required for a contract or an operational legitimate interest, such as optional marketing messages, we do so with your consent. You may withdraw that consent at any time without affecting the delivery of a move already scheduled or requested.
Retention of Data
We keep your personal information only as long as it is needed for the purposes described in this policy or as required by law.
Records of a completed move, including any agreement and required tax or accounting paperwork, are normally kept for the period our accounting and tax advisors advise is prudent before being securely removed. Estimates that do not turn into bookings are held for a shorter window so that we can respond if you follow up with questions, then are cleared.
Technical server logs are retained for a limited period to support security and performance work before being overwritten or removed. When data is no longer required, we delete or irreversibly anonymize it through secure methods, and we take reasonable steps to ensure that any processor we have shared data with applies an equal standard of removal.
Security of Your Information
Protecting the information you trust us with matters to the whole team. We apply reasonable administrative, technical and physical safeguards designed to keep personal data safe against loss, misuse, tampering and unauthorized access.
Access to office systems is limited to team members who need it for their duties, our website is served over a secure connection where supported, and we apply sensible password practices and restrict what can be done from any single shared device. Crew tablets and phones used to coordinate a move hold only the minimum details needed for the day.
No method of storage or transmission over the internet is completely secure, so we cannot promise that unauthorized parties will never defeat our safeguards. If we ever become aware of a breach that puts your personal information at risk, we will investigate promptly and, where the law requires it, notify you and the relevant authority in a timely manner with a clear account of what occurred.
Privacy for Children
Our moving and hauling services are intended for adults arranging household relocations, and our website is not designed to attract children under the age of thirteen.
We do not knowingly collect personal information from children. If we learn that a child under the age of thirteen has provided us with personal details without the consent of a parent or guardian, we will remove that information from our records as quickly as we reasonably can and will encourage the child to stop sending us messages.
A parent or guardian who believes their child has shared personal information with us should contact us through the details at the end of this policy, and we will act to delete the data and confirm the removal.
Your Privacy Rights
Depending on where you live, you may hold a number of rights over the personal information we keep. We honor these rights wherever the law applies to our relationship with you.
You may ask us to let you see what personal information we hold about you, to correct any details that are inaccurate, and to delete information that is no longer needed for the purposes we have described. You may ask us to limit how we use your data in some circumstances, to object to uses pursued on legitimate interest grounds, and to provide a portable copy of the data you gave us in a common format.
To exercise any of these rights, please get in touch using the contact details at the end of this policy and describe clearly what you would like us to do. We will verify your identity with reasonable care before acting so that we never hand your information to someone else by mistake, and we will normally respond within the time the law sets for your region.
The laws in the United States do not currently require us to respond to a browser do not track signal by changing how we process your data, and we do not alter our practices in response to such a signal, though nothing in this policy stops you from contacting us directly to make a request.
Third-Party Services and Links
Our website and emails may occasionally point you toward third-party services that help us run our business. These may include payment processors, mapping tools we use to plan a route, or general cloud services that host parts of our communications.
When you are asked to enter payment or other sensitive details on a service operated by a company other than Bensonhaus LLC, your information is governed by the privacy policy of that company rather than by this one. We encourage you to read the privacy notice of any third-party tool before you share information with it.
We review the third parties we rely on with a continued expectation that they handle data responsibly, and we will stop using a tool if we become aware that it fails to respect the standards our customers reasonably expect.
Data Integrity and Accuracy
We aim to keep the personal information we hold as accurate, complete and current as the details you choose to share with us. Because a move depends so much on the address and the inventory of items, a small error can affect a quote or the size of the truck we send out.
We ask that you review the details you provide and let us know promptly if anything changes, whether that is a new telephone number, a corrected move date or a room count that has shifted since we first talked. Our crew will confirm the key facts on the day before a move, and we rely on that final check to catch any small mistakes before the truck leaves.
If you notice that any record we hold about you is inaccurate, you are welcome to ask us to correct it, and we will update our files in a reasonable time once we have verified the new details properly.
International Transfers of Information
Bensonhaus LLC operates from the United States, and information you share with us is primarily stored and processed within the United States. If you contact us from outside the country, your information may be transferred to and kept on servers located in the United States for the purposes described in this policy.
Where such a transfer brings your data to a location with different privacy laws, we take reasonable steps to ensure that your information continues to be protected to a standard consistent with this policy and with the expectations of any law that applies to you.
By choosing to use our website or to request a service from outside the United States, you understand that your information may cross international borders as part of the ordinary operation of the service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in the way we run our moving business, to comply with new legal requirements, or to improve the clarity of our promises.
When we make a change, we will update the date of the policy so that you can always tell which version you are reading. Where a change is significant and we hold a means to reach you that we are confident is current, we may send you a brief notice highlighting the update.
Continued use of our website or the request of an additional service after a change takes effect is treated as acceptance of the updated policy. We recommend that you review this page occasionally to stay informed about how we look after your information.
Contact Us and Data Queries
We are glad to answer any question you hold about this Privacy Policy or about the personal information we keep. Please reach the privacy team and office through whichever channel suits you best.
By email, write to us at echo@bdstruck.buzz. By telephone, call us at +12518663854. By mail, you may reach Bensonhaus LLC at 6251 S Dellron Dr, Murray - 84123-6956, United States (US).
When you contact us, please describe the nature of your request and give us enough detail to locate the records involved. We will confirm your identity before revealing any personal information and will do our best to act on your request promptly. If you feel that we have not handled your data properly, you may also raise a concern with the office and, where the law of your region allows it, with your local data protection authority.